If a customer continuously requires assistance beyond normal requests, what is an effective way to handle this?

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Providing excellent service while setting boundaries is an effective approach when dealing with a customer who continuously requires assistance beyond normal requests. This method allows the mail carrier to maintain a high standard of customer service, which is essential in fostering good relationships and ensuring customer satisfaction.

By setting clear boundaries, the mail carrier communicates that while they are there to help, there are limits to the support that can be provided. This ensures that the mail carrier does not become overwhelmed or overextended, enabling them to perform their duties efficiently and effectively. It also promotes the customer’s understanding that, while assistance is available, they should be mindful of the service's constraints.

The other options do not effectively address the need for a balance between providing assistance and maintaining professional boundaries. Some might lead to misunderstandings or dissatisfaction, whereas option A ensures both a commitment to good service and a well-defined scope of support.

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