What does "service standards" refer to in the postal service?

The term "service standards" in the postal service specifically refers to the expected timeframes for delivering different classes of mail. This encompasses the guidelines that the postal service sets for how quickly various types of mail—such as first-class letters, priority mail, or international shipping—should be delivered to consumers and businesses. These standards help ensure reliability and consistency in mail delivery, as they provide both the postal service and customers with clear expectations regarding the timeliness of mail transit.

By establishing these timeframes, the postal service can measure its performance and manage its operations effectively, ensuring that mail is processed and delivered in a timely manner. Understanding service standards is crucial for both postal employees and customers, as it aids in planning and enhances customer satisfaction with mail delivery services.