What is the correct action for a customer who hasn't received mail after moving?

When a customer reports that they haven't received mail after moving, offering to help her set up mail forwarding is the best course of action. This approach not only addresses the immediate issue of the missing mail but also provides a solution to ensure that any future mail is redirected to her new address.

Explaining the proper procedure for mail forwarding allows the customer to understand the system and ensures they can access their mail going forward. By taking this proactive approach, you demonstrate excellent customer service and help alleviate any concerns the customer may have regarding their mail delivery.

This option effectively guides the customer through the process and ensures they are aware of their rights and responsibilities concerning mail delivery after a change of address.