What should you do when a customer asks about a missing package you delivered the previous day?

When a customer inquires about a missing package that was delivered the previous day, the appropriate response is to inform them that the package has already been delivered and suggest they check if someone may have brought it inside. This approach acknowledges the customer's concern while providing them with practical advice. It validates their inquiry and helps them investigate further without dismissing their issue.

By reminding them that the package was delivered, you provide clarity on the situation, which is crucial for addressing their worries. Suggesting they consider the possibility that someone may have received the package on their behalf—be it a family member, roommate, or neighbor—can lead to a quick resolution and shows that you are invested in helping them.

This response establishes trust and supports customer service. It encourages the customer to take proactive steps in locating the package rather than feeling helpless or frustrated. Thus, this answer aligns with good customer service practices and ensures that the customer feels heard and supported.