Which feature of the postal delivery improves customer experience through notifications?

Informed Delivery is a feature that significantly enhances the customer experience by providing notifications and updates about incoming mail. This service allows users to receive digital previews of their mail before it arrives, often through email or an app. By notifying customers about what they can expect to receive in their mailbox and when, Informed Delivery helps them stay organized and informed. It can also alert them to any expected packages, thereby reducing uncertainty and increasing satisfaction with postal services.

Mail tracking, while also improving customer experience by providing status updates on packages, does not focus as much on the daily mail items that are often sent through standard delivery processes. Postal scanning is more about the internal tracking of mail within the postal system, and mail forwarding deals with redirecting mail to a different address, which does not inherently include notifications about new mail or packages. Therefore, Informed Delivery stands out as the most effective feature for enhancing customer interaction through proactive notifications.